IBM Jazz Server Installation and Upgrade Services
Introduction
We, the Softacus company, provide our customers not only with advice, but also with help and support for the installation or upgrade of the Jazz platform, also known as IBM ELM (Engineering Lifecycle Management).
1.) IBM ELM schema
Installation & Upgrade Phases
Since we want to maximize the performance of your future or current system, the expected duration for providing this service is 2-5 days per environment. This time estimate is determined on the basis of each customer having different demands on the system and the estimated time also depends on the complexity of the given installation or upgrade.
1. PRE - INSTALLATION & UPGRADE SERVICES
An important first step is choosing the right server(s). Together with our integration engineers we will help you with the right selection of a precisely tailored server. When choosing, we can offer you hosting that will be provided by our company - Softacus. At the same time, we offer the option of supporting the environment, the hosting of which is under your control.
2.) Servers center
2. PLANNING STEPS FOR WORK
Each step to maximize results is discussed at meetings, where you can choose the combination of the IBM Jazz applications that you prefer. Our consultants, project managers and integration engineers will help you choose the right applications for your focus and also help you choose the right integration and layout of applications so that you can instead focus on what is important for you.
3.) Meeting group - example
3. INSTALLATION/UPGRADE OF THE JAZZ PLATFORM (IBM ELM)
Our recommendation for the customer is to have a test environment and a production environment available. Thanks to this, our customer can verify the Jazz platform.
During the upgrade, the test environment is very useful, since through it you can verify the new features and also the correct operation of the system. The reverse proxy installation is an integral part in our installation.
4. DATABASE SETUP (IBM DB2, ORACLE, MS SQL)
We also provide basic database settings, or together with your database team, we can set up appropriate databases for the Jazz platform.
5. AUTO-STARTUP
We will ensure that the application, database and possibly other necessary services start automatically in your environment.
6. IBM JAZZ AUTHENTICATION
There are several authentication options:
- User registry
- LDAP
We can also help you with the integration and connection of the particular type of authentication in your environment.
7. EMAIL NOTIFICATIONS
If you are interested, we can also set up email notifications from the Jazz platform.
8. LICENSES AND CERTIFICATES
Our team will help you choose the right licenses for the Jazz platform and our integration engineers will also help you apply certificates for your environment.
9. MONITORING/BACKUP SERVICES
From our point of view, these advanced services are already an integral part of every environment. We not only offer our own solutions but also their deployment and the training related to further work.
10. ADDITIONAL SERVICES
dditional services include for example:
- training of your employees for the appropriate elements of IBM ELM from a technical or application point of view
- offering and tracking licenses for the Jazz platform
- integration of other software
Post-Installation & Upgrade Services
1. FIX PACKS
IBM constantly upgrades the Jazz platform, which includes new fix packs (ifixes), which we can inform you about and deploy as soon as possible.
2. PERFORMANCE TUNING
In case of problems in the infrastructure, we can advise you and also help with the troubleshooting and tuning of your system.
3. OTHER APPLICATIONS/SOFTWARE
Installation of 3rd party applications, possibly additional applications and software.
Help with IBM Tickets
Since some problems in the system are too complex, we can provide you support in creating and sending IBM tickets. Our consultants are at your disposal.
Softacus team for this services
Installation/Upgrade is organized as follows:
- IBM Jazz integration engineers (implementation services)
- Project manager (primary contact, schedule, commercial topics)
Our consultants are available and will be happy to help you.
This service is provided all over the world remotely. If necessary, we can also provide local installation. In case of questions or interest in this service, do not hesitate to contact us.
Softacus Services
We, in Softacus, are experts when it comes to consulting and service delivery of IBM software products and solutions in your business. We help our clients to improve visibility and transparency when licensing and managing commercial software, providing measurable value while increasing efficiency and accountability and we are providing services in different areas (see Softacus Services).
IBM ELM extensions developed by Softacus are free of charge for the customers who ordered IBM ELM licenses via Softacus or for the customers who ordered any of our services. If you are interested in any of our IBM ELM extensions, you found a bug or you have any enhancement request, please let us know at
