ELM Service Portfolio & Project Experience Softacus

1. Softacus Services

An overview of the different types of experience we bring at Softacus.
This content supports Project Managers, Sales teams, and Consultants in effective communication across customer projects, initiatives, and marketing campaigns.

1.1 Consulting in the Area of IBM ELM, Jazz, Rational

We provide IBM ELM application support, including:

• Training
• Setup and configuration
• Consulting
• Ad-hoc support
• Extensions and integrations
• Hosting

Below are examples of how we can support your project.

1.1.1 DOORS Next (DNG) Services

We provide comprehensive services for both beginners and advanced users, including:

• DNG setup, type system, and link strategy
• Data model design
• Reuse and management concepts
• Expert advice on:
  • Automations
  • Use cases
  • Functions
  • Component management
• Glossaries (usage, concepts, automation)
• Risk management concepts
• Exporting, importing, and round-tripping support
• Specialized services for importing unstructured data into DOORS NG (link)
• Change management concepts

We are recognized experts in DNG and collaborate with awarded IBM Champions.

Note: We also provide several assets and widgets to increase efficiency. Most can be offered free of charge for customers with active agreements (link).

1.1.2 EWM Services

We provide services for both beginners and advanced users, including:

• EWM setup, type system, and link strategy
• Data model design
• Planning and management concepts
• Template development or customization (Traditional, Agile, SAFe)
• Expert guidance on:
  • Automations and scripts
  • CI/CD integrations
  • Build management
• Source code migration
• Automation, widgets, and software solutions for ELM
  • Risk Management
  • Auto-link creation
  • Simulink integration
• Custom server-side widgets and plugins
• Exporting, importing, and round-tripping

Note: Multiple assets and widgets are available, often free of charge under customer agreements (link).

1.1.3 ETM Services

1.1.3.1 Test Automation Services

1.1.4 RPE (PUB) Services

• Development of custom RPE templates from scratch
  • Hundreds of templates delivered for DNG, ETM, EWM, DOORS Classic, and Rhapsody
• Performance tuning of existing templates
• Custom solutions for:
  • Data collection and printing
  • Comparing DNG configurations (baselines, streams, changesets) with Excel output
  • Large WBS Excel generation from DNG and JRS (over 2,000,000 links processed)
  • Widget for comparing configurations and generating PDF output via RPE
• RPE trainings and workshops (see Trainings)
• FREE high-performance, flexible DNG document generation template (no RPE skills required) (link)

1.1.5 JRS Services

• Custom reports and analytics dashboards
• Troubleshooting missing or complex ELM data
• Custom SPARQL query development
• Advanced reporting solutions
• Combined JRS + RPE solutions

1.1.6 ELM Consulting

• Analysis of current processes
• Technical gap analysis
• Integration and automation options
• Comparison of ALM platforms with IBM ELM

1.1.7 DOORS Classic Services

• Setup and configuration
• Infrastructure, upgrades, hosting
• Active Directory changes
• DOORS Web Access services
• DXL programming

1.1.8 Other IBM Software Services

• ClearCase, ClearQuest
• RTVS, RTAS, RTW, RFT, RPT
• Instana, Aspera
• Cognos, Planning Analytics, TM1
• Maximo

1.2 Data Migrations

1.2.1 RM Migrations

Our experience includes:

• DOORS → DNG (ELM) migrations using:
  • MIGIZ
  • Third-party tools
  • Scripts and exports (ReqIF, Excel, etc.)
• Large, complex migrations using our own migration tool (link)
• Custom migration tools (defence industry environments)
• Data model migration between DNG projects
• Splitting DNG projects
• DOORS ↔ Polarion migrations
• Migration support from Codebeamer, Jama, and others

1.2.2 EWM Planning & Development Migrations

• EWM data model migrations
• Data migration to EWM
• Work item migration from EWM to Jira (including documents)

1.2.3 QM – Test & Quality Management Migrations

• HP Quality Center → IBM ELM (ETM, EWM) migrations (link)

1.2.4 AM – Design Management Migrations

• Model migration to Rhapsody
• Manual model adjustments

1.3 ELM Rollouts

We support full or partial ELM rollouts, including:

• Medical startup rollout (Austria)
• Automotive ASPICE rollout (Germany)
• Automotive & Aerospace rollout (USA)
• Pharma environment setup
• Naval customer rollouts
• Public sector rollout (Denmark)
• Hundreds of targeted rollout engagements

1.4 ELM Application Support – Personal Services

For long-term cooperation (typically 1 year, minimum 1 resource), we offer:

• Dedicated application professional
• Single point of contact
• Blended services across consulting, RPE, RM, infrastructure, development, etc.
• Special daily rates based on commitment

1.5 Integration Services & Development

• Daimler STARc ↔ IBM ELM
• Volkswagen KPM ↔ IBM ELM
• IBM ETM ↔ internal test automation tools

1.6 Extensions & Widget Development for ELM

We have developed over 100 ELM extensions.
Selected extensions are published here: www.softacus.com/dngext

1.7 Trainings

We provide structured training packages, including:

• IBM DNG – Basics & Advanced
• IBM EWM Training
• IBM ETM Training
• IBM Rhapsody (Systems & Software)
• RPE Trainings & Workshops
• DOORS Classic Training

Custom training and workshops are available on request.

1.8 Industry Support

While not certified specialists, we have extensive experience supporting:

• Automotive (ASPICE, ISO 26262)
• Medical Devices
• Aerospace & Defence (RVTMs)
• Rail
• Agile & SAFe frameworks

1.9 Software Development & Integrations

• MID Smartfacts (Kubernetes environments)
• GitHub OSLC with DNG
• OSLC adapters
• ETM synchronizers

1.10 Infrastructure Support & DevOps for ELM

• ELM upgrades (including 7.0.x → latest)
• IFix installation
• Complex legacy upgrades
• Performance tuning and problem solving
• Monitoring services
• Linux, Windows, database maintenance
• Hosting and remote ELM management

Note: MSSQL is not supported in ELM versions higher than 7.0.2.

2. ELM Hosting (SELMA)

SELMA is Softacus’ all-inclusive IBM ELM hosting solution, including:

• IBM ELM licenses
• Hosting, monitoring, and maintenance
• ELM extensions & ELWIS application

2.1 SELMA Standard

• Hosting in secure Softacus environments
• Monitoring, upgrades, IFixes
• First-level support

2.2 SELMA in Your Environment

• Same services deployed in your data center or cloud

3. License Management

We support:

• IBM licenses (ELM, Maximo, Watson, Cognos, Instana, Aspera, etc.)
• Renewals
• Passport Advantage & ESA
• Token and licensing optimization

4. Custom Software Development & IT Services

Over 50 skilled professionals supporting:

• Software development (Java, JavaScript, Angular, React, Python, C++, C, DXL, etc.)
• IT administration & DevOps
• Kubernetes, databases, scripting

5. Application Development Using ELWIS

We help customers build powerful, user-friendly applications using our low-code platform ELWIS.

More information: www.elwisapp.com